Our Return Promise
At BREMERE, we want you to be completely satisfied with your kitchenware purchase. If for any reason you are not happy with your order, we offer a straightforward 30-day return policy from the date of delivery. This policy explains how returns work, what conditions apply, and how to request a refund.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be in its original condition, unused and unwashed
- All original packaging, tags, and accessories must be included
- The return must be initiated within 30 days of the delivery date
- A return authorization must be obtained from our customer service team before shipping the item back
Non-Returnable Items
Certain items are not eligible for return due to hygiene and safety considerations:
- Items that have been used, washed, or show signs of wear
- Products missing original packaging or accessories
- Items damaged due to improper care or misuse
- Final sale or clearance items (clearly marked at purchase)
How to Initiate a Return
To start the return process, follow these steps:
- Contact us at HEMANGKEDIA2026@outlook.com with your order number and the reason for your return
- Our team will review your request and issue a return authorization within 24 hours
- Once authorized, securely package the item with all original packaging and accessories
- Ship the package to the return address provided in your authorization email
- Provide us with the return tracking number so we can monitor the shipment
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. The inspection process typically takes 2 to 3 business days. After approval, your refund will be processed as follows:
Refund Method
Refunds are issued to the original payment method used for the purchase. If you paid by credit card, the refund will appear on your card statement within 5 to 7 business days. If you paid through a digital wallet, the refund may appear more quickly.
Refund Amount
The refund amount includes the full purchase price of the returned item. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or our error.
Defective or Damaged Products
If you receive a product that is defective or damaged upon arrival, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including shipping costs, at no expense to you. Please provide photos of the defect or damage to help us process your claim quickly.
Exchanges
We do not offer direct exchanges at this time. If you would like a different product, size, or color, please return the original item for a refund and place a new order for the desired product. This ensures faster processing and availability of your preferred item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective product, damaged item, or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance for items over $50 in value, as we cannot guarantee that we will receive your returned item.
Cancellation Policy
Orders can be cancelled within 12 hours of placement for a full refund. After 12 hours, the order enters our processing queue and cancellation may not be possible. If your order has already shipped, you will need to follow the standard return process once you receive the item.
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us:
PLANETOID TRADE PTE. LTD
10 Anson Road, #11-20, Singapore 079903
Email: HEMANGKEDIA2026@outlook.com
Phone: +1 (302) 555-0142