Get in Touch
At BREMERE, we value every customer and are committed to providing exceptional support. Whether you have a question about a product, need help with an order, or simply want to share your cooking experience, we are here to listen and assist.
Our Contact Information
Company
PLANETOID TRADE PTE. LTD
10 Anson Road, #11-20
Singapore 079903
General Inquiries: HEMANGKEDIA2026@outlook.com
Order Support: HEMANGKEDIA2026@outlook.com
Product Questions: HEMANGKEDIA2026@outlook.com
Phone
+1 (302) 555-0142
Available Monday through Friday, 9:00 AM to 6:00 PM (EST)
Response Times
We strive to respond to all inquiries within 24 hours during business days. For urgent matters, please include URGENT in your email subject line, and we will prioritize your request.
What to Include in Your Message
To help us assist you quickly and effectively, please include the following in your email:
- Your full name and order number (if applicable)
- The product name or SKU you are inquiring about
- A clear description of your question or concern
- Photos if your inquiry relates to product condition or damage
Common Topics
Product Information
If you need more details about any of our kitchenware products, including material specifications, care instructions, or compatibility with your cooktop, our team can provide comprehensive information to help you make an informed decision.
Order Status
For questions about your order status, shipping timeline, or tracking information, please have your order number ready. You can also visit our Track Your Order page for self-service tracking.
Returns and Exchanges
If you need to return or exchange a product, please review our Return and Refund Policy page first. Then contact us with your order details and the reason for your return, and we will guide you through the process.
Business Hours
Our customer service team operates during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM EST
- Saturday: 10:00 AM – 4:00 PM EST
- Sunday: Closed
Messages received outside of business hours will be addressed on the next business day.